Purpose and scope 

The purpose of this policy statement is to outline how we collect and use your personal information during and after your relationship with MITOS, in accordance with the General Data Protection Regulation (GDPR)

This privacy notice applies to information we collect from:

• Clients, including former clients
• Prospective clients
• People who subscribe to our blog
• Visitors to our website via cookies - please see separate cookie policy

Personal Information

There are two types of information that MITOS may hold for private clients; contact information provided by individuals, provided through a 1:1 Coaching Agreement. MITOS may hold notes made during coaching sessions and other information provided by individuals for the purposes of supporting the work undertaken in sessions. 
Personal information may be stored either electronically or on paper
Personal details that may be collected by MITOS to undertake its business activities include:

• 1:1 Coaching Agreement
• Appointments
• Client notes
• Email addresses provided for blog subscriptions

How we process Personal Information

Any information stored electronically will be secured by encryption and/or password protection. Any information stored on paper will be protected by restricted physical access
The only people that may have access to personal information are coaches and collaborators working directly with the client, unless expressly agreed otherwise.
No personal information is passed on to any other individuals, third parties or organisations without express written consent unless the Directors are legally required to do so
When work with 1:1 clients is completed, contact data will be deleted or destroyed unless agreed otherwise, client notes will be stored for seven years from the end of the working relationship, in accordance with best practice and insurance requirements. Notes can be requested by clients within this seven year period. 
If the MITOS business ceases trading, then all personal data will be deleted or destroyed, client notes will remain the responsibility of the named directors. 
MITOS does not collect or accept third party data

Consent

MITOS will obtain consent to collect and store personal information from clients through a 1:1 Coaching Agreement, which will be securely stored by MITOS 
Requests by individuals to obtain their personal information held by MITOS will be honoured

Data Breach

A data breach means that any contact or personal information obtained by another party without consent. In the event of a data breach those affected and the MITOS Directors will be informed. The MITOS Directors will determine in conjunction with insurers what further action may be required.

Testimonials

Testimonial videos, photos and statements are provided by clients who have given their express written permission for testimonials to be used on the MITOS website and social media pages. MITOS will delete and stop using a client’s testimonial information at the client’s request

Website Information

MITOS uses products to analyse traffic to its website in order to understand visitor needs and to improve the site for users. MITOS collects anonymous, aggregate statistics as well as individual user activities. 

Cookie Policy

This website, www.mitos.work (the "Website"), is operated by MITOS Global Limited.

What are cookies?

Cookies are a small text files that are stored in your web browser that allows MITOS or a third party to recognize you. Cookies can be used to collect, store and share bits of information about your activities across MITOS website.

Cookies might be used for the following purposes:

• To enable certain functions
• To provide analytics
• To store your preferences
• To enable ad delivery and behavioral advertising

MITOS uses both session cookies and persistent cookies.

A session cookie is used to identify a particular visit to our Website. These cookies expire after a short time, or when you close your web browser after using our Website. We use these cookies to identify you during a single browsing session, such as when you log into our Website.

A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.

How do third parties use cookies on the MITOS Website?

Third party companies like analytics companies and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on the MITOS Website and other websites that you've visited.

What are your cookies options?

If you don't like the idea of cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser.

Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Policy Review

We are committed to reviewing our policy and best practice annually.
Reviewed on: 27 May 2021
Signed: Marie El-Khazen (Director)
Review Date: 27 May 2022